- Credit card on secure server, encrypted SSL 128-bit
- Bank check drawn on a French bank
- Money order (payment in cash by mail),
- Bank transfer
- Online payment by installments with ReceiveAndPay.com (available from 250 €)
2) How much will shipping cost?
The amount of postage is calculated automatically by our site according to the amount of your order.
You can see the amount of postage by adding the products in your cart.
Top right, the price of shipping appears and can be changed depending on your country of delivery.
3) How do I know where is your order?
When editing your order you will receive an e-mail stating that your order is being processed.
In case of rejection of payment you will receive an e-mail specific warning.
When your package is in delivery you receive the tracking number by e-mail colissimo.
4) How to track your shipment?
To access the history of your orders, you must log in to your account " Login / Create Account "which is located in the top left of our website.
Then go into the top right section: Order History
IMPORTANT: The packages are collected from us by post at 16 hours. We must wait to 20h in order to keep your site colissimo post: www.coliposte.net . Before this time the answer is: "Unknown package reference. Similarly packages made on Friday after 16h are removed until the following Monday by the Post.
For motorcycles, the online tracking of your order will be personalized.
Your telephone number will be communicated to the carrier to arrange an appointment for delivery.
5) In which countries we deliver?
We ship to all countries. If yours does not appear in the list when you register send us an e-mail, it will be added immediately.
If you live outside the European Community VAT 19.6% will be deducted from the total of your purchases.
Traders should contact UPower on www.upower-tm.com for any application to open an account.
6) Because of a mistake, you want to return an item?
You have received your parts and you want to return them.
Just ask us by e-mail explaining your problem.
Any return without prior request will be denied.
7) You want to change the mode of payment?
We must send an e-mail immediately if you have paid in BC.
If you paid by check or bank transfer just let us know by e-mail the command that we must cancel and return a new command using the new payment method.
Orders by check or wire transfer is sent on receipt of payment.
8) You have chosen to pay by check and your order does not arrive?
Have you sent your check? The command is processed as received the check. It usually takes two days (working days) so they reach us.
If you want to receive your order as quickly consider paying by credit card.
Expert Customer Service